One of the biggest challenges in 2022 will be supporting a new type of workforce. The pandemic forced companies across the nation to start working remotely. As the pandemic has continued, there are two new workforce models: remote and hybrid.
The hybrid model looks like it might win out in many organizations, with some employees working from home at least some of the time. Variations include some employees spending all their time in the office, while others work from home, and still others alternating between working in the office and at home.
Regardless of what your workforce looks like in 2022, there’s sure to be the need to support employees that are working remotely in some fashion. And that will undoubtedly be a big driver for where you invest in technology in 2022.
We see four areas that will be high on your technology list for 2022: the cloud, cyber security, networking, and contact center as a service (CCaaS).